Junior Account Executive

Job Summary

To support client management efforts, the full-time Junior Account Executive will maintain client relationships, serve as a liaison between clients and operations, and assist in negotiating work agreements while working remotely.

Key responsibilities

• Maintains and nurtures existing client relationships and oversees client data accuracy
• Tracks project timelines, client communication, and participates in business events
• Conducts regular meetings with clients to ensure satisfaction and retention

Required qualifications

• 3+ years of experience in a virtual contact center environment
• Knowledge of Microsoft Office products (Excel, Word, Outlook)
• Proven experience in a supervisory role within a call/contact center
• Bachelor's Degree in Business or Communications preferred
• Experience in high-level customer service is required