Junior Analyst Help Desk

Job Summary

A company is looking for a Junior Analyst to provide Tier 1 Help Desk support for Hardware Asset Management.

Key Responsibilities

• Respond to inquiries and service requests regarding ServiceNow HAM, providing guidance and support
• Log and manage incoming requests, ensuring accurate documentation and adherence to service level agreements
• Assist users with hardware asset lifecycle questions and support data quality efforts

Required Qualifications

• Must be a U.S. citizen or a green card holder
• Must be able to obtain and maintain a Public Trust clearance
• Associate's degree in a relevant field or equivalent experience
• 1-3 years of experience in a help desk, IT support, or customer service role
• Experience with ServiceNow HAM or ITAM modules in a federal or enterprise environment