Junior Application Administrator

Job Summary

A company is looking for a Junior Application Administrator.

Key Responsibilities

• Provide third-tier technical support and ensure compliance with service level agreements
• Monitor applications/services for outages and performance, and develop dashboards and reports
• Collaborate with teams and vendors on technical specifications, configuration changes, and documentation

Required Qualifications

• 3+ years of experience in Tier 2 support, configuration, and administration of relevant applications
• Bachelor's degree preferred
• Experience with core software applications like PeopleSoft, Salesforce, and Zoom
• Demonstrated ability to create technical process documentation and optimize business processes
• Certifications in ITIL or core applications are highly desirable