Junior Application Service Desk Analyst

Job Summary

A company is looking for a Junior Application Service Desk Analyst.

Key Responsibilities

• Provide support for various proprietary government applications
• Respond to telephone and electronic requests for support, including password resets and user training
• Enter, monitor, and update help desk tickets to track progress and resolution of customer issues

Required Qualifications

• 2+ years of relevant experience
• Active Secret Clearance or higher
• Customer service experience
• Basic computer skills (e.g., Microsoft Applications, Internet Browsing, PDF)
• Previous Application Service Desk/Call Center experience is a plus