Junior Complaints Analyst

Job Summary

A company is looking for a Complaints Analyst Junior, National Remote.

Key Responsibilities:

• Assist in managing the centralized complaint management process to ensure timely resolution of complaints
• Conduct research and investigations on complaints, including root cause analysis
• Collaborate with internal stakeholders to identify complaint trends and recommend process improvements

Required Qualifications:

• High School Diploma/GED
• Must be 18 years of age or older
• 3+ years of experience in the financial services industry
• Experience with complaint and escalation processes in financial services
• Experience with ServiceNow or other Customer Relationship Management platforms