Junior Computer Support Specialist

Job Summary

A company is looking for a Junior Computer User Support Specialist.

Key Responsibilities

• Process and manage trouble tickets to resolve user problems
• Provide technical support via phone, email, and instant messaging for issues related to hardware and software
• Maintain documentation and audit trails of user issues and resolutions

Required Qualifications

• Public Trust Clearance or ability to obtain
• ITILv4 Foundation Training and Certification (to be obtained within 120 days of hire)
• High School Diploma with 2-7 years of experience in IT support
• At least one year of experience with Windows desktop support
• Experience working remotely with effective time management skills