Junior Contact Center Trainer

Job Summary

A company is looking for a Junior Contact Center Training Specialist to support training development and delivery for contact center operations.

Key Responsibilities

• Assess training needs and develop/update training materials for PAS-supported systems
• Deliver training to agents and SMEs through various learning formats
• Measure training effectiveness and recommend continuous improvements

Required Qualifications

• Bachelor's degree required
• Experience supporting contact center training or operational training programs
• Experience creating and maintaining training materials and instructional content
• Familiarity with cloud-based contact center platforms like Genesys Cloud and Salesforce
• Ability to obtain security clearance: Public Trust