Junior Customer Success Expert

Job Summary

A company is looking for a Junior Customer Success Expert.

Key Responsibilities

• Support customers with inquiries regarding products "rent" and "abo" as a first point of contact
• Provide first-level support and solutions for challenging travel situations, focusing on roadside assistance
• Coordinate booking adjustments, including updates, rebookings, and cancellations, while collaborating with other teams to enhance service quality

Required Qualifications

• Passion for customer service and problem-solving in challenging situations
• Fluency in German and English; additional languages are a plus
• Ability to handle complaints and maintain composure under pressure
• Positive mindset that resonates with customers over the phone
• Genuine enthusiasm for camping, travel, and road trips