Junior Customer Success Manager

Job Summary

A company is looking for a Junior Customer Success Manager who will build and improve strong connections with customers.

Key Responsibilities

• Manage clients on technical, business, and product levels to help them succeed
• Grow relationships with key clients and stakeholders
• Provide training, feedback, and collaborate with internal teams on client needs

Required Qualifications

• Prior experience in Customer Success, Account Management, or related fields in crypto, fintech, or payments
• Basic understanding of KYC is a plus
• Proficiency in Google Sheets and MS Excel
• Strong analytical skills
• Proactive approach to client management