Junior Customer Success Manager

Job Summary

A company is looking for a Junior Customer Success Manager in the SaaS/Beauty sector.

Key Responsibilities

• Manage a portfolio of accounts, overseeing relationships and outcomes from onboarding to renewal
• Lead onboarding and training for new clients to ensure strong product adoption
• Monitor account health and proactively engage with at-risk accounts to prevent churn

Required Qualifications

• 2 - 4 years of experience in Customer Success, Account Management, or a consultative client-facing SaaS role
• Proven track record of managing renewals and achieving retention targets
• Strategic thinker with the ability to act decisively in a fast-paced environment
• Self-starter with a background in creative problem-solving
• Authorized to work in the U.S