Junior Customer Success Manager

Job Summary

A company is looking for a Junior Customer Success Manager to support their growing customer base and enhance user experience.

Key Responsibilities

• Guide new customers through the onboarding process and assist with implementation
• Investigate customer issues by gathering technical details and communicating findings to engineering teams
• Develop and maintain strong relationships with customers, providing reliable support and advocacy

Required Qualifications

• 1-3 years of experience in a customer-facing role, such as customer success or technical support
• Familiarity with CI/CD concepts and tools like Jenkins, Azure DevOps, or GitHub Actions
• Basic exposure to cloud environments (AWS, Azure, or Google Cloud)
• Experience using Salesforce and Jira
• Genuine interest in technology and software development workflows