Junior Customer Success Manager

Job Summary

Working remotely and supporting US-based customers during business hours, the full-time Junior Customer Success Manager will build relationships with clients, guide them through onboarding, and ensure they derive value from the product while contributing to customer support systems.

Key responsibilities

• Build trusted relationships with customers and understand their needs and goals
• Guide new customers through implementation, onboarding, and training processes
• Support existing customers by addressing inquiries, highlighting new features, and conducting Quarterly Business Reviews

Required qualifications

• Previous experience working directly with customers or clients
• Background in a startup or entrepreneurial environment
• Strong self-starter mentality driven by goals
• Experience with AI and automation tools
• Excellent written and verbal communication skills