Junior Customer Success Manager

Job Summary

Supporting US-based customers in a fully remote capacity, the Junior Customer Success Manager will build relationships, guide onboarding processes, and contribute to customer support systems while working US business hours.

Key responsibilities

• Build trusted relationships with customers to understand their needs and goals
• Guide new customers through implementation, onboarding, and training
• Support existing customers by answering questions and conducting Quarterly Business Reviews

Required qualifications

• Experience working directly with customers or clients
• Background in a startup or entrepreneurial environment
• Self-starter mindset driven by goals
• Ability to think strategically and creatively about customer needs
• Familiarity with AI and automation tools