Junior Customer Success Manager

Job Summary

Supporting US-based customers during Pacific Time business hours, the full-time remote Junior Customer Success Manager will build relationships, guide onboarding processes, and assist with customer inquiries while contributing to product strategies and identifying growth opportunities.

Key responsibilities

• Build trusted relationships with customers and understand their needs and goals
• Guide new customers through implementation, onboarding, and training processes
• Support existing customers by answering questions, highlighting new features, and conducting Quarterly Business Reviews

Required qualifications

• Experience working directly with customers or clients
• Background in a startup or entrepreneurial environment
• Self-starter attitude with a focus on achieving goals
• Ability to think strategically and creatively to identify new opportunities
• Familiarity with AI and automation tools