Junior Customer Success Manager
Job Summary
Building and enhancing relationships with clients, the fully remote Junior Customer Success Manager will manage client interactions across technical, business, and product levels while providing training and feedback to ensure customer success.
Key responsibilities
- Managing client relationships and helping them achieve their goals
- Identifying opportunities and challenges for key clients
- Collaborating with internal teams to represent client needs and feedback
Required qualifications
- Prior experience in Customer Success, Account Management, or related fields in crypto, fintech, or payments
- Basic understanding of KYC processes is a plus
- Proficiency in Google Sheets and MS Excel
- Strong analytical skills and a proactive approach
Complete Job Description
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