Junior Customer Success Manager

Job Summary

Supporting the Customer Success team, the full-time salaried Junior Customer Success Manager will assist schools in their Book Blast journey, ensuring a positive client experience through onboarding, event coordination, and relationship management in a remote setting.

Key Responsibilities

• Assist Customer Success Managers with onboarding and ongoing support for schools participating in the Book Blast program
• Coordinate events and materials, while maintaining accurate records of client interactions and feedback
• Serve as the primary contact for schools during peak periods, fostering strong relationships and implementing retention strategies

Required Qualifications

• Proven experience in customer service, administrative support, or entry-level account management
• Strong organizational skills and ability to manage multiple projects simultaneously
• Positive, proactive attitude with a passion for helping clients succeed
• Comfortable working independently in a remote environment
• Enthusiasm for books and education, contributing to positive client experiences