Junior Customer Support Specialist

Job Summary

Seeking a motivated individual, the full-time Junior Customer Support Specialist will provide exceptional support to buyers of software companies remotely, handling transactional queries such as refunds and cancellations while continuously enhancing product knowledge.

Key responsibilities

• Respond to and resolve customer queries via email, focusing on transactional issues like refunds and cancellations
• Escalate complex queries to appropriate internal channels for further assistance
• Participate in team meetings, collect feedback, and contribute to process improvements

Required qualifications

• 0-2 years of experience in a customer support or customer-centric role, or a strong desire to transition into customer support
• Proficient in English, with strong written and verbal communication skills
• Ability to work remotely and effectively communicate across different time zones
• Genuine passion for helping people and improving customer experiences
• Investigative mindset with a willingness to learn and adapt