Junior Encompass Support Administrator

Job Summary

A company is looking for a Junior Encompass Support Administrator.

Key Responsibilities

• Monitor and manage Encompass support cases within established SLAs
• Provide first-level troubleshooting for system issues and assist with user onboarding and offboarding processes
• Collaborate with senior administrators to document issues and perform routine audits and maintenance tasks

Required Qualifications

• High School Diploma or equivalent
• Associate's degree or coursework in Computer Science, Business, or related field preferred
• 1+ year of experience in a technical support, administrative, or help desk environment preferred
• Basic understanding of Loan Origination Systems, preferably Encompass by ICE Mortgage Technology
• Prior experience in mortgage operations or loan origination systems is a plus