Junior Help Desk Support Agent

Job Summary

Providing Tier 1 front-line support, the full-time Junior Help Desk Support Agent will assist end users through various channels, perform account management tasks, and conduct basic technical troubleshooting in a remote environment.

Key responsibilities

• Deliver front-line support to end users via phone, email, and ticketing systems
• Perform account verification, password resets, and manage user credentials according to security protocols
• Document, triage, and route incidents and service requests to appropriate support teams

Required qualifications

• Associate degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent experience
• Minimum of two years of Help Desk, Service Desk, or Technical Support experience
• Experience providing end-user support through various customer service channels
• Familiarity with account administration functions, including password resets and access management
• Basic knowledge of troubleshooting methodologies and incident management processes