Junior Helpdesk Agent

Job Summary

Junior Helpdesk Agent, provides full-time technical assistance for computer hardware, software, and network issues, ensuring efficient operations and user support.

Key Responsibilities

• Troubleshoot and diagnose hardware, software, and network issues
• Provide technical assistance and support to users via various communication channels
• Install, configure, and maintain computer systems and networks

Required Qualifications

• Bachelor's degree and/or 0 to 2 years of experience
• Security Clearance: TS/SCI with CI Poly
• Ability to effectively communicate with technical and non-technical stakeholders
• Experience in identifying and resolving complex security issues