Junior Implementation Engineer

Job Summary

Passionate about technology and customer support, the full-time remote Junior Implementation Engineer will manage customer inquiries, oversee payment processes, and maintain inventory for telecommunications services.

Key responsibilities:

• Respond to support tickets and ensure compliance with client SLAs using Service Now
• Act as the interface between clients and providers, handling service requests and inventory management
• Oversee all stages of the payment process, including invoice tracking and payment confirmation

Required qualifications:

• Bachelor's degree in Administration, Information Technology, or related fields
• 3 to 4 years of experience in payment management and processing
• Proven customer service experience in a support role
• Familiarity with telecommunications products and services
• Advanced Excel skills for data analysis and reporting