Junior IT Analyst

Job Summary

Seeking a part-time Junior IT Analyst, this role will manage Tier 1 IT support, troubleshoot technical issues, and maintain user access while working remotely in a dynamic environment.

Key responsibilities:

• Serve as the primary point of contact for internal Tier 1 IT support by troubleshooting hardware, software, access, and endpoint issues
• Manage the employee lifecycle by provisioning and deprovisioning user accounts and maintaining appropriate access across business systems
• Administer Google Workspace, including email accounts, groups, shared drives, and permissions

Required qualifications:

• 0-3 years of IT Support, Help Desk, or IT Operations experience (recent graduates with relevant internships or coursework are encouraged to apply)
• Experience supporting Google Workspace or similar cloud productivity platforms
• Experience with or exposure to Mobile Device Management (MDM) solutions such as Microsoft Intune, Kandji, Jamf, or similar platforms
• Experience troubleshooting hardware, software, and user access issues
• Strong customer service skills with a passion for helping others