Junior IT Support Specialist

Job Summary

A company is looking for a Junior Computer User Support Specialist.

Key Responsibilities

• Process and manage trouble tickets to resolve user problems
• Provide technical support remotely via phone, email, and instant message
• Maintain documentation and statistical records of reported issues

Required Qualifications

• Public Trust Clearance or ability to obtain
• ITILv4 Foundation Training and Certification (to be obtained within 120 days of hire)
• High School Diploma or equivalent
• 0 - 5 years of work experience, with at least one year in Windows desktop support
• Experience with remote tools and industry-standard software products