Junior IT Support Specialist

Job Summary

Providing frontline technical support to internal users, the full-time remote Junior IT Support Specialist will manage identity and access management requests, assist with onboarding and offboarding, and perform software installations for EMR access.

Key responsibilities

• Handle user-submitted tickets across hardware, software, and access issues as part of the IT Support team
• Manage and fulfill IAM requests related to internal systems and external EMR platforms
• Coordinate with external IT departments to troubleshoot access issues and perform necessary software installations

Required qualifications

• 1-2 years of experience in an IT support/helpdesk role
• Experience supporting users in a Microsoft 365 cloud environment
• Familiarity with Windows operating systems and remote support tools
• Hands-on experience with VPN and Remote Desktop Protocol (RDP) client installation and troubleshooting
• Familiarity with identity and access management (IAM) practices