Junior IT Support Specialist
Job Summary
To support a growing IT team, the full-time Junior IT Support Specialist will respond to customer inquiries, assist with onboarding, and guide clients through technical and billing-related questions in a remote work environment.
Key responsibilities
- Respond to and resolve customer questions through chat, email, and telephone calls
- Assist in onboarding, educating, and supporting customers throughout their journey
- Act as a customer advocate by addressing unique questions and challenges faced by clients
Required qualifications
- Excellent communication skills in English
- High school diploma
- Interest in Linux or Windows system administration and troubleshooting technical issues
- Solution-oriented mindset with a passion for resolving problems
- Willingness to work shifts in local time, including evening and night shifts
Complete Job Description
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