Junior Onboarding Specialist

Job Summary

Supporting the seamless onboarding of T4 and T5 tier clients, the full-time Junior Onboarding Specialist will guide new customers through product setup and training while managing multiple accounts in a remote environment.

Key Responsibilities:

• Guide new T4 and T5 tier customers through the full onboarding process from kickoff to go-live
• Conduct product walkthroughs, training sessions, and Q&A calls to drive early product adoption
• Manage a portfolio of onboarding accounts simultaneously, ensuring timely milestones and customer satisfaction

Required Qualifications:

• 1-2 years of experience in a customer-facing role (onboarding, customer success, support, or similar)
• Strong organizational skills with the ability to manage multiple accounts and priorities
• Comfort with technology platforms and ability to learn new software quickly
• A customer-first mindset with genuine enthusiasm for helping people succeed
• Ability to work independently and proactively in a remote environment