Junior Operations Analyst

Job Summary

Providing business and client support services, the full-time Junior Operations Analyst will assist with incident resolution, technology adoption, and training end users while working remotely.

Key responsibilities:

• Resolve incidents and provide white-glove support for executives while adhering to internal processes and SLAs
• Conduct audits and develop recommendations to enhance operational efficiency and quality
• Create operational standards and deliver engaging system presentations to internal teams

Required qualifications:

• Bachelor's Degree in a technical area preferred
• 1-3 years of experience in a client-facing support role
• Proficiency in Microsoft Word and Excel
• Strong analytical skills with an aptitude for data and operational processes
• Ability to work under pressure and meet deadlines