Junior Operations Assistant

Job Summary

Assisting customers with platform access and data management, the full-time Junior Operations Assistant will provide responsive support and maintain accurate customer records in a remote environment, requiring residency in WA, NV, OR, AZ, UT, or CO.

Key responsibilities

• Help new customers establish platform credentials with various partners
• Diagnose issues and troubleshoot problems to ensure a positive user experience
• Update customer information in internal databases and maintain accurate documentation

Required qualifications

• Working knowledge of MS Office (Word, Excel, & Outlook)
• Familiarity with carrier websites (preferred)
• Experience with Agency Management Software Systems (preferred)
• Ability to create standard operating procedures for team training
• Commitment to personal and professional development