Junior Service Delivery Executive

Job Summary

Supporting IT service delivery operations, the full-time Junior Service Delivery Executive will manage business partnerships, oversee incident and request management, and ensure compliance with IT processes while working remotely.

Key responsibilities

• Collaborate with business partners to understand IT requirements and maintain trusted relationships
• Monitor and manage incidents and service requests, ensuring timely resolution and effective communication during outages
• Drive consistency in IT demand management and support process compliance across operations

Required qualifications

• Bachelor's Degree and 4 years of relevant work experience, or equivalent experience
• Strong knowledge of IT service delivery and compliance with cyber assurance standards
• Demonstrated experience in implementing IT systems or process improvements
• Ability to manage stakeholder expectations and deliver technology solutions
• Proficiency with MS Office and ITIL v4 Foundations