Junior Service Desk Technician

Job Summary

A company is looking for a Junior Service Technician.

Key Responsibilities

• Follow service desk processes and respond to IT support requests through various channels
• Perform basic troubleshooting and resolve common hardware, software, and access-related issues
• Accurately log incidents and maintain documentation for reporting and trend analysis

Required Qualifications

• At least one year of formal IT experience
• Associates degree in IT or related area
• Working knowledge of Windows operating systems and ITSM ticketing platforms
• Foundational understanding of user account and access concepts, including Active Directory
• Exposure to healthcare environments is a plus