Junior Support Agent

Job Summary

A company is looking for a Junior Support Agent to join their player experience team.

Key Responsibilities

• Handle player support tickets related to gameplay, account, and technical issues
• Moderate player reports concerning rule violations and escalate issues as needed
• Maintain and update the internal knowledge base and assist with various operational tasks

Required Qualifications

• Basic digital literacy (browser, email, Google tools)
• Ability to handle direct or aggressive communication with stress tolerance
• Service mindset with empathy, patience, and a positive attitude
• Fluency in English; knowledge of Russian is an advantage
• Experience in customer support or service roles is a plus