Junior Support Analyst

Job Summary

A company is looking for a Junior Support Analyst to provide customer support and resolve data issues.

Key Responsibilities

• Communicate with customers daily via Helpdesk and video calls to explain issues and solutions
• Investigate data issues by tracing data pipelines from source APIs to SQL transformations
• Collaborate with Engineering, Product, and Customer Success teams to report bugs and follow up on fixes

Required Qualifications

• 1+ year of experience in technical support, analytics support, or a similar client-facing role
• SQL knowledge (SELECT, filters, aggregates; familiarity with ClickHouse/Postgres is a plus)
• Customer-first mindset with a focus on clarity and support
• Strong English skills for effective communication with global clients
• Ability to work in a fast-paced, cross-functional environment