Junior Support Engineer

Job Summary

A company is looking for a Junior Support Engineer to provide technical support and resolve operational issues for internal users and clients.

Key Responsibilities:

• Respond to and troubleshoot issues reported by monitoring systems or users
• Maintain and update documentation for processes, systems, and troubleshooting steps
• Communicate effectively with development teams, operations staff, and clients to resolve operational challenges

Required Qualifications:

• Basic understanding of operating systems (e.g., Windows, Linux) and software applications
• Familiarity with SQL, PowerShell, or Python is a plus
• 1-2 years' experience in a technical support role or relevant educational background preferred
• Exposure to scripting or automation tools is beneficial
• Basic understanding of network protocols and security practices