Junior Support Engineer
Job Summary
As a key member of the Customer Success Team, the full-time Junior Support Engineer will provide second-tier technical support, troubleshoot issues, and collaborate with various teams to enhance customer experience in a hybrid work environment.
Key responsibilities
- Investigating support incidents escalated from the Customer Success Team, including data gathering and documentation
- Reproducing or isolating issues through log analysis, data review, and testing in development environments
- Identifying knowledge gaps within the Customer Success team and creating documentation to address those gaps
Required qualifications
- Knowledge of relational databases and understanding of SQL
- Familiarity with cloud services, particularly AWS
- Ability to develop documentation from software developers to support Customer Success and customers
- Experience working in a technical support, help desk, or SAAS operation environment, or a Bachelor's Degree/certification in a related field
- Ability to work independently as part of a largely remote team
Complete Job Description
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