Junior Support Specialist

Job Summary

To support a growing customer support team, the full-time remote Junior Support Specialist will respond to buyer queries, process refunds and cancellations, and enhance their knowledge of Paddle's products while collaborating with a global team.

Key responsibilities

• Respond to and resolve transactional queries from customers via email
• Escalate complex queries to appropriate internal channels
• Continuously improve product knowledge and participate in team meetings to enhance processes

Required qualifications

• 0-2 years of experience in a customer support or customer-centric role
• Proficient English speaker with strong communication skills
• Ability to work remotely and communicate effectively across different time zones
• Genuine passion for helping others and improving customer experiences
• Investigative mindset with a desire to learn and grow in the role