Junior Support Specialist
Job Summary
Starting a career in customer support, the full-time Junior Support Specialist will work remotely to assist buyers from software companies by handling transactional queries, processing refunds, and managing subscription cancellations.
Key responsibilities
- Respond to and resolve customer queries via email, focusing on refunds and cancellations
- Escalate complex queries to appropriate internal channels for resolution
- Continuously improve product knowledge to handle advanced queries and participate in team meetings for process improvement
Required qualifications
- 0-2 years of experience in customer support, customer service, or a customer-centric role
- Proficient English speaker with strong written and verbal communication skills
- Ability to work remotely and communicate effectively across different time zones
- Investigative mindset with a passion for helping others
- Willingness to seek continuous improvement and share feedback with team members
Complete Job Description
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