Junior System Administrator

Job Summary

A company is looking for a Junior System Administrator (Consumer Direct Platforms).

Key Responsibilities

• Administer and support critical SaaS platforms, ensuring system availability, performance, and reliability
• Manage end-to-end user lifecycle processes including provisioning, deprovisioning, and permission auditing
• Monitor and triage incoming support tickets; perform root cause analysis and resolve Tier 1/Tier 2 system issues

Required Qualifications

• Minimum 1 year of hands-on CRM administration experience within the mortgage industry
• Working knowledge of SaaS application administration, including user management and workflow configurations
• Experience with ticketing systems or similar project management tools
• Basic understanding of system integrations, APIs, and data synchronization between platforms
• Proficiency in Microsoft Excel or similar tools for reporting and data analysis