Junior Technical Administrator

Job Summary

Supporting the configuration and administration of the organization's case management system, the full-time Junior Technical Administrator will manage user access, provide technical support, and ensure data integrity while working remotely.

Key responsibilities

• Administer user accounts and security permissions across various environments
• Execute SQL queries for data validation and support issue investigation
• Monitor and triage application support tickets, escalating issues as necessary

Required qualifications

• Associate's or Bachelor's degree in Information Systems, Computer Science, Data Management, or a related field, or equivalent experience
• 2-3 years of experience in application support, system administration, or technical operations
• Intermediate SQL skills and experience with relational database management systems
• Familiarity with case management or human services software platforms
• Microsoft SQL Certifications are a plus