Junior Technical Support Analyst

Job Summary

A company is looking for a Junior Technical Support Analyst to provide customer service and technical support for client systems.

Key Responsibilities

• Monitor and maintain daily data polling/loading for client systems
• Diagnose and resolve software and data integration issues
• Provide customer support via email, chat, and phone while managing support escalations

Required Qualifications

• 1-2 years of experience in customer service or technical support
• Education in Information Technology, Computer Science, or a related field preferred
• Foundational knowledge of SQL and relational databases preferred
• Restaurant industry experience strongly preferred
• Ability to work independently and make sound judgments