Junior Technical Support Engineer
Job Summary
A company is looking for a Jr Technical Support Engineer to provide technical support for media streaming products and services.
Key Responsibilities
- Deliver exceptional customer support with a customer-obsessed mindset
- Troubleshoot technical issues related to media streaming products
- Work within defined SLAs, KPIs, and productivity metrics
Required Qualifications
- 1+ years of relevant technical support experience
- Experience supporting external customers in a Service Desk or helpdesk environment
- Familiarity with SLA-driven support environments
- Basic troubleshooting skills in network environments
- Experience using or supporting Windows, Linux, MacOS, iOS, Android, and VMware
COMPLETE JOB DESCRIPTION
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