Junior Technical Support Specialist

Job Summary

To ensure the technical reliability of the Engagement-CRM platform, the full-time Junior Technical Support Specialist will manage incoming support tickets, diagnose technical issues, and guide clients on system configurations while working remotely.

Key responsibilities

• Process incoming tickets and verify system data to address issues in the Engagement-CRM system
• Isolate incidents using logging systems and prepare complete escalations for Middle-level engineers
• Ensure compliance with B2B SLAs and maintain ticket accuracy while explaining technical errors in simple language

Required qualifications

• 2+ years of B2B technical support or customer service experience using ticketing tools
• Practical skills in searching logs with Kibana/OpenSearch using basic identifiers
• Basic knowledge of REST API principles and experience with Browser DevTools
• Understanding of multi-tier support workflows and SLA deadlines
• Intermediate English proficiency for technical documentation and fluent Ukrainian or Russian for communication