Job Summary

A company in the Information Technology industry is looking for a Junior Windows Operations Systems Administrator.

Position Responsibilities:

• Serve as Windows Operations liaison with the OCIO Service Desk, responsible for research, installation, testing, and troubleshooting of OCIO Windows server and workstation operating systems and OCIO software applications
• Administer user accounts and security groups (and their respective memberships), work with the Windows Operations team to deploy Windows servers, and monitor Tier 3 support tickets
• Work directly with end-users to resolve issues either remotely or through a desk-side visit, and serve as the primary point of contact for OCIO Tier 3 support issues and manages team ticket escalation (software deployment issues, base server troubleshooting)

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Data Analytics, or related field
• 2 to 3 years' experience as a junior systems administrator
• Experience and knowledge of Microsoft Active Directory, basic network principles and functions (e.g., DNS, DHCP, TCP/IP, etc.), Microsoft folder, file, and sharing security, installing and configuring Windows Server operating systems, administering and maintaining user accounts within a Microsoft Active Directory
• Experience troubleshooting Windows Server issues and network connectivity issues, and troubleshooting Windows applications and application deployments
• Excellent technical writing skills; responsible for fully documenting problem resolutions for Tier 1 / 2 technicians
• Experience with cloud-based systems and tools (e.g., Azure, AWS, SSO, etc.) and VMWare (vCenter and View) is a plus