K-12 Renewal Representative

Job Summary

Proactively managing a defined portfolio of standard renewal accounts, the full-time K-12 Renewal Representative will ensure on-time contract renewals, create and deliver renewal quotes, and maintain accurate account information in a remote environment.

Key responsibilities

• Manage contract renewals and create renewal quotes based on customer usage
• Maintain and update account information in Salesforce with high data accuracy
• Assist Sales and Customer Success teams in identifying upsell opportunities and provide exceptional customer service

Required qualifications

• 1-3 years of experience in customer service, sales support, or similar roles
• Proficiency with CRM systems, preferably Salesforce
• Strong time management skills to handle multiple tasks effectively
• Demonstrated ability to prioritize customer satisfaction and build trust with clients
• Familiarity with Google Workspace tools, especially Google Sheets