K-12 Software Support Specialist

Job Summary

A company is looking for a K-12 Student Software Support Representative.

Key Responsibilities:

• Learn products and act as a Support Resource for the Customer Help Desk system
• Resolve an average of 10 - 15 support calls per day with quick response and resolution times
• Ensure timely handling of customer support calls and minimize escalations to external resources

Required Qualifications:

• Experience in education or as a former educator
• Ability to work independently and collaboratively in a team environment
• Experience in software support, specifically with Student Information Systems
• Capability to handle multiple support calls under pressure
• Must reside in CO, IA, IL, KS, MO, or WY