Kansas Licensed Customer Experience Rep

Job Summary

A company is looking for a Customer Experience Representative.

Key Responsibilities:

• Research, resolve, and respond to inquiries regarding contract benefits, eligibility, coverage, and claims
• Resolve customer inquiries and complaints in a timely manner according to company and regulatory requirements
• Collaborate with peers and other departments to find appropriate solutions to problems

Required Qualifications, Training, and Education:

• High school diploma or equivalent
• Preferred college or continuing education courses in communications and/or medical-related fields
• Two years of experience navigating multiple computer systems
• Two years of customer service experience
• Must be comfortable working independently in a structured environment