Kansas Licensed Customer Experience Rep

Job Summary

A company is looking for a Customer Experience Representative.

Key Responsibilities

• Research, resolve, and respond to inquiries regarding benefits, eligibility, claims, and complaints via telephone, written, and email communication
• Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements
• Collaborate with peers and other departments to find appropriate solutions to problems and perform assigned job-related duties

Required Qualifications

• High school diploma or equivalent
• Preferred college or continuing education courses in communications and/or medical related fields
• Two years of experience navigating multiple computer systems
• Two years of customer service experience
• Must be comfortable working independently in a structured environment