Kansas Licensed Customer Experience Rep

Job Summary

Providing exceptional customer service, the full-time Kansas Licensed Customer Experience Representative will resolve complex inquiries from members, employers, and providers, with the option to work remotely or onsite.

Key responsibilities

• Research, resolve, and respond to customer inquiries via telephone, written, and email communication
• Handle customer complaints and inquiries in a timely and accurate manner, adhering to company and regulatory requirements
• Collaborate with peers and other departments to find effective solutions to customer issues

Required qualifications

• High school diploma or equivalent
• Two years of customer service experience
• Two years of experience navigating multiple computer systems
• Working knowledge of customer service systems upon completion of training
• Detailed knowledge of contracts, benefits, and enrollment regulations