Kansas Licensed Customer Experience Rep

Job Summary

Providing exceptional customer service, the full-time Kansas Licensed Customer Experience Representative will resolve complex inquiries from members, employers, and providers, while working remotely or onsite in Kansas or Missouri.

Key responsibilities

• Research, resolve, and respond to customer inquiries via telephone, written, and email communication regarding benefits, eligibility, and claims
• Resolve customer complaints in a timely manner, adhering to company and regulatory requirements
• Collaborate with peers and leadership to find solutions to customer issues and perform assigned job-related duties as needed

Required qualifications

• High school diploma or equivalent is required
• Preferred completion of college or continuing education courses in communications and/or medical-related fields
• Two years of experience navigating multiple computer systems is preferred
• Two years of customer service experience is preferred
• A Kansas Department of Insurance license is required if handling direct enrolled calls after training