Kansas Licensed Customer Resolution Specialist

Job Summary

A company is looking for a Customer Resolution Specialist who will engage with customers to address policy cancellation requests.

Key Responsibilities

• Receive and respond to incoming calls from customers requesting to cancel their policy
• Listen to customer concerns and provide solutions to encourage retention
• Maintain accurate records of customer interactions and collaborate with other departments as needed

Required Qualifications

• Ability to obtain health and life insurance license
• Possess a state-issued insurance license
• Associate or bachelor's degree preferred, or equivalent work experience
• CRM proficiency (e.g., Salesforce, HubSpot)
• Ability to remain calm and professional in challenging situations