Kansas Support Services Technician
Job Summary
To provide first-level technical support for computer software and hardware products, the full-time Kansas Support Services Technician will troubleshoot and resolve issues for internal customers remotely after an initial training period in the office.
Key responsibilities:
- Troubleshoot and repair Windows and Apple products, including mobile devices and network printers
- Assist users via phone, chat, and email while accurately documenting all work in ticketing systems
- Manage and troubleshoot Active Directory, remote VPN connectivity, and network drive access
Required qualifications:
- Associate degree in a related field preferred; Bachelor's degree is a plus
- 1-2 years of experience in a Microsoft Windows environment providing break/fix support
- Experience troubleshooting MS Office (O365) products and using ticketing systems, preferably ServiceNow
- Knowledge of managing and troubleshooting Windows 10 workstations
- Certification and/or license in a relevant area preferred
Complete Job Description
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